Shipping Policy
Effective Date: January 4, 2025
At StreamRapic, we are committed to delivering your holiday decorations in a timely and efficient manner. This Shipping Policy outlines the shipping methods, costs, delivery timeframes, and other important information related to the fulfillment of your order.
1. Shipping Methods & Delivery Timeframes:
We offer a variety of shipping options to suit your needs. Depending on your location and the size of your order, you may choose from the following shipping methods:
Standard Shipping: This is our most affordable option, and it typically takes 5-7 business days for delivery. Orders shipped via standard shipping will be delivered within this window, depending on your location.
Expedited Shipping: For faster delivery, we offer expedited shipping that typically takes 2-3 business days. This option is ideal if you need your Christmas decorations quickly, whether it’s for a special occasion or last-minute holiday preparations.
Overnight Shipping: If you need your order urgently, we offer overnight shipping, which guarantees delivery by the next business day. This is the fastest shipping option and is available on select items.
Please note that the delivery timeframes mentioned above are estimates and may vary based on your shipping address and any unforeseen delays with our shipping partners.
2. Order Processing Times:
After you place an order, we process it within 1-2 business days (excluding holidays). If there are any delays in processing your order, we will notify you via email as soon as possible.
3. Shipping Costs:
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We offer free standard shipping for orders over $100 within the contiguous United States. If your order qualifies for free shipping, the discount will be applied automatically during the checkout process.
4. Shipping Restrictions:
Currently, we only offer shipping within the United States. International shipping may be offered in the future, and we will notify our customers when it becomes available. We also do not ship to PO Boxes, military addresses (APO/FPO), or certain remote locations. If you have any concerns regarding shipping restrictions, please contact our customer service team at [email protected] for further assistance.
5. Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment through the courier’s website. If you have any questions about the status of your order, feel free to reach out to our customer service team, and we’ll be happy to assist you.
6. Delivery Issues:
If your order has not arrived within the expected timeframe or if it arrives damaged, please contact our customer support team immediately at [email protected]. We will work with our shipping partner to resolve the issue and ensure you receive your order in perfect condition. Please retain all original packaging for potential claims.