Sales Policy

Effective Date: January 4, 2025

At StreamRapic, we are committed to providing our customers with the best holiday décor and a seamless shopping experience. Our Sales Policy outlines the terms and conditions related to purchasing products from our store. By placing an order, you agree to the following terms:

1. Product Availability

  • Stock Availability: All products listed on our website are subject to availability. While we strive to keep our inventory updated, there may be instances where a product is out of stock. In such cases, you will be notified promptly, and we will offer you the option to wait for restocking, select an alternative product, or receive a refund.

  • Product Descriptions and Images: We make every effort to ensure that product descriptions and images are accurate. However, the actual color, size, or appearance of products may vary slightly due to lighting or monitor settings. We are not responsible for minor discrepancies in product appearance.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. This email does not constitute an acceptance of your order but is simply an acknowledgment that we have received your order.

  • Order Acceptance: We reserve the right to refuse or cancel any order for reasons such as insufficient stock, errors in pricing, or issues with payment processing. If we cancel an order, we will notify you and issue a full refund.

3. Pricing

  • Pricing Accuracy: We strive to ensure that all prices listed on our website are accurate. However, in the event of a pricing error, we reserve the right to cancel or adjust an order. If the price is lower than the actual price, we will honor the original price; if the price is higher, we will contact you to confirm if you wish to proceed with the adjusted price.

  • Sales Tax: Sales tax will be applied based on the shipping address and local tax regulations. The applicable tax will be displayed during checkout.

  • Promotions and Discounts: Promotional offers, sales, and discount codes may be available throughout the year. These promotions cannot be combined unless specified otherwise. If you have a valid discount code, you can apply it during the checkout process.

4. Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit/debit cards.
  • PayPal: You can choose PayPal as a secure payment option during checkout.
  • Gift Cards/Vouchers: StreamRapic gift cards and discount vouchers may be redeemed during checkout, as per the terms mentioned.

All payment transactions are securely processed through trusted third-party payment gateways to ensure the safety and confidentiality of your information.

5. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping options to ensure timely delivery. Shipping costs will be calculated at checkout based on the delivery location, weight, and shipping method selected.

  • Delivery Times: Delivery times vary depending on the destination and the shipping method chosen. Most orders are processed within 2-3 business days, and delivery typically takes 5-7 business days for domestic orders. International orders may take longer.

  • Shipping Confirmation: Once your order has been shipped, you will receive an email with a tracking number, allowing you to monitor the status of your shipment.

6. Order Changes and Cancellations

Once your order has been placed, we begin processing it as quickly as possible to ensure timely delivery. If you need to make changes or cancel your order, please contact us immediately at [email protected] or call (360) 494-2951. While we will do our best to accommodate any changes, we cannot guarantee modifications once the order is shipped.

7. Returns and Exchanges

  • Return Timeframe: We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in original condition, and in their original packaging. Please refer to our Return Policy for full details.

  • Exchanges: If you wish to exchange a product for a different item, you can contact us for assistance. Additional charges may apply if there is a price difference between the items.

  • Return Shipping: You are responsible for return shipping costs unless the item is damaged or defective. Please ensure that returns are properly packaged to prevent damage during transit.

8. Customer Support

We are here to assist you with any questions or concerns you may have regarding your order. Our customer support team can be reached through:

We strive to respond to all inquiries promptly and ensure that you have a positive shopping experience with us.

9. Privacy and Security

Your privacy and security are of the utmost importance to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

10. Limitation of Liability

While we make every effort to provide high-quality products and service, StreamRapic is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products sold on our website. Our total liability will not exceed the amount paid for the product in question.

11. Changes to the Sales Policy

We may update or modify this Sales Policy from time to time. All changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our Sales Policy, or need assistance with an order, please contact us at:

  • Email: [email protected]
  • Phone: (360) 494-2951
  • Address: Po Box 143, Packwood, Washington (WA), 98361