Return Policy
Effective Date: January 4, 2025
At StreamRapic, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and hassle-free return process. Please review the following guidelines to understand how returns, exchanges, and refunds work.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Return Timeframe: Returns must be requested within 30 days of receiving your order.
- Condition: The items must be unused, unopened, and in their original packaging. Items that show signs of use, damage, or missing parts may not be eligible for return.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or non-returnable at the time of purchase.
- Custom or personalized items.
- Gift cards or vouchers.
3. How to Return an Item
If you wish to return an item, please follow these steps:
- Contact Us: Email us at [email protected] or call us at (360) 494-2951 to request a return authorization.
- Return Authorization: Our customer service team will provide you with detailed instructions on how to return your item, including the return address and any required forms.
- Package the Item: Carefully package the item in its original packaging (if possible). Please ensure that all parts, manuals, and accessories are included.
- Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or we made an error with your order. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance.
4. Refunds and Exchanges
- Refund Process: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow up to 7-10 business days for your refund to appear on your account.
- Exchange Policy: If you would like to exchange your item for a different product, please contact our customer service team. We will help facilitate an exchange, but you may need to cover the difference in price or return shipping costs.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will offer a full refund or replacement at no extra cost to you. Please retain the original packaging and take photos of the damaged item for our records.
6. Late Returns
Returns requested after the 30-day return window will not be accepted. We recommend checking your items upon arrival to ensure they meet your expectations, and contacting us promptly if you have any concerns.
7. Exclusions and Exceptions
StreamRapic reserves the right to refuse returns that do not meet the above conditions. If the return is refused, the item will be returned to the customer at their expense.
Contact Us
If you have any questions or need assistance with your return, please feel free to contact us:
- Email: [email protected]
- Phone: (360) 494-2951
- Address: Po Box 143, Packwood, Washington (WA), 98361